Are your virtual health services available in rural areas of South Africa?

Yes, Docotela™ is specifically designed to bridge geographical gaps and ensure that everyone, including those in rural areas, has access to quality healthcare.

Our telehealth services make it easy for residents in remote locations to connect with doctors through our user-friendly website. As long as there is internet connectivity, you can conveniently access virtual consultations, bringing essential medical care right to your doorstep.

Our goal is to provide vital healthcare access to underserved communities, making sure that distance is no longer a barrier to getting the care you need.

How does Docotela™ ensure the security and privacy of my personal health information?

Our Docotela™ telehealth platform prioritises privacy and security.

What types of medical conditions can be treated via telehealth?

Telehealth is effective for treating a wide range of conditions, including minor illnesses, managing chronic diseases, mental health consultations, and follow-up appointments

Is an online doctor consultation reliable?

Yes, an online doctor consultation with Docotela™ is reliable. All our doctors are registered with the Health Professions Council of South Africa (HPCSA) and have extensive experience in both traditional and telehealth consultations.

Are telehealth consultations covered by medical aids?

Most medical aid plans do cover telehealth consultations, but coverage can vary depending on your specific plan.

What is the cost of a virtual doctor consultation, and are there any hidden fees?

A virtual doctor consultation with Docotela™ costs R390 per session, which includes a prescription, a sick note and a voucher to buy medication if needed.