Docotela Privacy Policy

INTRODUCTION

Our website address is: https://docotela.co.za. Docotela operates under Deep Medical Therapeutics (Pty) Ltd.

At Docotela™, a subsidiary and product of DEEP MEDICAL THERAPEUTICS, we are committed to protecting and respecting your privacy and the confidentiality of your personal information. This Privacy Policy explains why we collect personal information and how we collect, use, disclose, store and protect your personal information. It also explains how you can access, correct, update or delete any personal information provided to us, or make a complaint if you have concerns. We comply with all privacy principles and laws which regulate how we collect, use, disclose, store and protect your personal information.

Reference to “consent”, “your consent” or “your explicit consent” shall include the ticking of a tick box or clicking on a “Accept all” button or “Save & Accept” button on our website.

WHICH ENTITY DOES THIS PRIVACY POLICY COVER?

This Privacy Policy applies to Docotela™ operating under DEEP MEDICAL THERAPEUTICS’s and all of its related entities (referred to in this document as “we”, “us” or “our”).

WHAT IS PERSONAL INFORMATION?

Personal information is any information that can be used to identify you, such as your name, gender, date of birth, address, telephone number, email etc as set out in the Protection Of Personal Information Act (POPIA), 4 of 2013. If you provide information on behalf of someone else, then it is your responsibility to obtain the necessary consent from such person before making the information available to us. By submitting such Personal Information on behalf of another person, you indemnify us against any third party claim, where such a third party claim relates to Personal Information which has been processed without the necessary consent or other available exception by law.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect personal information including, but not limited to, your name, gender, date of birth, address, telephone number and email. We do not collect your financial information or retain credit card numbers used to purchase products or services as this information is collected by a financial institution that has their own privacy policy. If you receive a request to provide sensitive personal information (such as credit card details) in an email, do not provide this information as this request may be fraudulent. You can help us identify attempts at fraud – if anything suspicious occurs, please contact our Privacy Officer at info@docotela.co.za.

WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

We may collect your personal information when required by law but generally, we collect personal information from you (or about you) to allow us to: supply you with tailored products, services or offers that may benefit you; better communicate with you; improve your experience with us; and notify you about our new products and services, discounts, promotions or upcoming events. Personal information collected or received by us will only be used for the stated purpose for which it was provided.

WHEN AND HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect most personal information directly from you when you consent to communications from us. Your consent may be expressed (e.g. you agree to the use of your information by ticking a box) or implied by an action you take or do not take (i.e. because you have agreed to terms and conditions that contain information about the use or disclosure of your information). You provide us with your information when you purchase (or enquire to purchase) products or services from us, you ask to find out more about our products or services, you participate in our competitions, you make a refund, return or other claim, you use our website(s) or other applications, you deal with us on the phone or you write to us.

We may also collect information about how you use our website(s) or applications to help us better serve you. For example, we may do this when you click on a link from our website(s) or visit a website which displays our advertisements. This information is derived from cookies that identify the computer you used to access our website(s) or applications, and the cookies collect your server address; your top-level domain name (for example .co.za, .com, .gov, .net, .edu, etc); the time and date of your visit to the website; the pages and documents you have accessed or viewed and the type of browser you are using. Permanent cookies may allow us to save your password so that you don’t have to re-enter it every time you visit our website. When we use cookies and other tracking technologies to collect your personal and non-personally identifiable information we are collecting this information to: better understand your browsing and purchasing behaviour; analyse and track website usage data; determine the popularity of certain content; deliver advertising and content targeted to your interest on our website; better understand your online activity; improve our website and your online experience; count the number of visits; and for other legitimate internal business purposes ( together “re-marketing, traffic, demographics and interest reporting purposes”). We will never share your username and password to any third-party.

WHAT IF YOU DON’T WANT US TO COLLECT YOUR PERSONAL INFORMATION?

You do not have to provide us with any personal information unless you want to. For example, it is your choice as to whether you purchase our products or services or receive communications from us. If you choose not to provide us with your personal information, we may be unable to provide a product or service or engage with you.

When you use our website or a web browser to search for our website or products, you can set your web browser to remove or reject cookies by selecting the appropriate settings on your browser. If you do this, you will still be able to browse our website but the functions that allow you to access an existing account or page that requires a username or password will not be available. If you wish to opt-out of having your web browsing information used for re-marketing, traffic, demographics and interest reporting purposes, you must download and install Google Analytics Opt-out Browser Add-on. Removing or rejecting cookies may affect the availability and functionality of our website and updates to your web browser may affect the functionality of the Google Analytics Opt-out add-on.

WHAT IF YOU DON’T WANT TO RECEIVE ANY FURTHER COMMUNICATIONS FROM US?

If you have explicitly opted in to receive marketing communications from DOCOTELA™, a subsidiary of DEEP MEDICAL THERAPEUTICS and DEEP MEDICAL THERAPEUTICS you may at any time, unsubscribe from marketing communications via the unsubscribe link in the footer of any of our emails.

WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION?

Your personal information will not be used contrary to this Privacy Policy but we may disclose your personal information to third parties:

for the purpose it was collected – for example, to supply to you, respond to you and to operate our businesses;
such as business partners, medical practitioners and sub-contractors for the performance of any contract we enter into with them for purposes of our Services to you, or where you have entered into a contract with them, as per your selection. Our engagement with any third party will be under a contract with specific reference made to the fact that your Personal Information must be managed on a confidential basis;
if we sell all or part of our business(es) and the buyer also requires your personal information;
to enforce our legal rights or those of others;
to prevent actual or potential fraud or illegal activity;
who provide services to us ranging from technology, data storage, website hosting, marketing, operations and customer service; or
if we are required to do so by law.

If personal information is disclosed to a third party, we are required to take reasonable steps to ensure your personal information is treated in accordance with all privacy principles and laws.

We may share de-identifiable information with advertisers, analytics and search engine providers that assist us in the improvement and optimisation of our website (we do not disclose identifiable Personal Information to these third-party providers).

HOW DO WE STORE AND PROTECT YOUR PERSONAL INFORMATION?

Your personal information may be stored by us in various forms including both electronic and hardcopy. The Personal Information that we collect from you may be transferred to and stored at a destination outside of the Republic of South Africa. By submitting your Personal Information, you agree that we may transfer, store and process it accordingly. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy. Please be aware that there are inherent risks associated with the transmission of personal information via the Internet, however, we will take reasonable steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorised access, modification or disclosure of such personal information. Although we will use reasonable technical and organisational steps to protect your Personal Information, we cannot guarantee the security of your data transmitted to our website or to any other location by electronic means and any transmission is at your own risk. It is important that you protect your privacy by ensuring that no one not authorized by you, obtains your personal information and you must contact us if your details change. If we no longer require your personal information for the purposes stated in this Privacy Policy or we have received it inadvertently, we will take reasonable steps to securely destroy or de-identify it as soon as practicable, as long as it is lawful to do so.

DO YOU HAVE ANY QUESTIONS OR CONCERNS?

If you have any questions about our Privacy Policy or if you have a complaint, please contact us at info@docotela.co.za with your concerns and we will endeavour to respond to your request within 30 days.