Frequently Asked Questions

How does Docotela™ ensure the security and privacy of my personal health information?

Our Docotela™ telehealth platform prioritises privacy and security.
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What types of medical conditions can be treated via telehealth?

Telehealth is effective for treating a wide range of conditions, including minor illnesses, managing chronic diseases, mental health consultations, and follow-up appointments
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Is an online doctor consultation reliable?

Yes, an online doctor consultation with Docotela™ is reliable. All our doctors are registered with the Health Professions Council of South Africa (HPCSA) and have extensive experience in both traditional and telehealth consultations.
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Are telehealth consultations covered by medical aids?

Most medical aid plans do cover telehealth consultations, but coverage can vary depending on your specific plan. 
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What is the cost of a virtual doctor consultation, and are there any hidden fees?

A virtual doctor consultation with Docotela™ costs R390 per session, which includes a prescription, a sick note and a voucher to buy medication if needed. 
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Are your virtual health services available in rural areas of South Africa?

Yes, Docotela™ is specifically designed to bridge geographical gaps and ensure that everyone, including those in rural areas, has access to quality healthcare. 
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Contact us

How it works

In four simple steps, you can be connected to an online doctor.

Step 1

Select “Book Now” and 

Pay online

Step 2

Select your preferred 

timeslot

Step 3

Receive video link and consult with a doctor

Step 4

Prescription, sick note and medication voucher  sent immediately

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How can we help you? You can book an online consultation with our Doctors by simply booking online or by sending us a Whatsapp Message.